“I did not stay in the hotel but only visited for breakfast before trekking around Grand Canyon, so my review is only for their food service. We were recommended to come here for breakfast by a local guide, and what a recommendation it was! We got here really early (7:30am to be exact) and one thing we struggled with was the parking space. We wanted to park as close to the venue as possible. But worry not if you get here and can’t find anywhere to park - there’s visitors centre right next to El Tovar, short walk but definitely more spaces. We were warned by the local guide that coming for breakfast here would mean waiting before we get seated (especially if we wanted to get seats by the window with view of Grand Canyon), when we got there, lovely gentlemen told us it will be around half an hour, but within 10min we were called to be seated! Yaaay! Ernesto! My goodness did we looooove Ernesto! It was pleasure to have him serve us; such a positive person, smily, funny and great for recommendations!! Being from the UK our food differs/the words used differ for certain things, Ernesto was super helpful and got us exactly what we were looking for. Food was lovely, not greasy or dry. It was perfect! Great start to a day before embracing what Grand Canyon had to offer! Thank you for such lovely experience. (Ohh and if you can - thank Ernesto, from the UK road-tripping gang:) ) Ah PS. The interior was lovely - I interacted with two members of staff and they just made me smile! It’s a yes from me!!”

“Although this hotel has appeal as an old building, that is also the biggest drawback. The walls are paper thin, so even with earplugs, you still hear EVERYTHING in and around your room. After we checked in the late afternoon and made our way to our room, we noticed a room service tray on the floor a few rooms up from ours with uneaten food on it, and it was still there late into the next afternoon. My eye mask fell behind the nightstand and I found a receipt and cracker on the floor behind the nightstand, I threw away the receipt, but I'll bet the cracker is still there. Also, for the price of this hotel (over $350 a night off-season), we expect decent linens and towels, but the bath towels here were as rough as sandpaper and barely big enough to wrap around any adult body. The room service options are extremely limited so we ate in the restaurant and the food was okay for dinner, but the next morning, we had the worst breakfast we have ever had. Our great server came to us three times to apologize for the wait, and said the eggs for our eggs benedict were the problem, but, the potatoes were swimming in oil, and the pancakes were a soggy, mushy, inedible mess, the restaurant took over an hour to deliver this awful "food". My husband joked that maybe the cook called in sick and the dishwasher had to take over. The next night they had a fire in the kitchen and we were not surprised. Thankfully, we had checked out and stayed at the Maswick Lodge for our remaining night at almost $100 a night less, with nice, quiet rooms, softer, full-length bath towels, and meal options that better fit our activities. Parking is also a major issue here as non-hotel guests are permitted to take up much of the limited parking.”