“It’s a great property with a lot of potential. Beautiful beach and well taken care pools. The main reason I give them 2 stars is extremely poor service. Couple examples: bartender at the grill by the beach told my mother to get a drink at the pool bar because he said the grill restaurant is for eating not drinking. Server at the buffer told my husband to grab bottle and poor his own wine. Cleaning lady at the restaurant screamed at me for seating at the wrong table. Don’t get me wrong, there were quite a few great servers out there. For example Jose Gomez. Other problem we faced, my 1 years old daughter drinks a lot of milk every day, I asked for a box of milk for her so I don’t have to run to the restaurant every time I need to refill a bottle. Several times, employees would just turn away and ignore me till I just stand the for a long time and won’t leave, than they would give me the milk. Last day they refuse to give me milk at all even after speaking with restaurant manager Luis Gomez( who was extremely rude and unprofessional). The reason they didn’t want to give me a milk was health concerns. How does it even make any sense??? Isn’t it easier to give me a box of milk so I can get off your way and don’t come in every time I need it??? Anyway they really made us feel like we are beggars asking drugs not a parents who just trying to feed their child…so all those little things ( the list is much longer) destroyed our beautiful vacation. Bottom line we will be choosing other resort for next vacation.”

“Overall it is a solid resort with great amenities and options for people if all ages. When we went the night club was closed but the sports bar was a great hangout spot. There are a lot of amenities however many close early such as basketball and tennis courts. The property itself is great but the rooms in the tropical were quite outdated and a lot of the times our cards wouldn’t work properly to enter the room. When we checked in we had initially two rooms booked however only one was ready and we weren’t provided a timeline as to when the second room would be ready and when we asked they would not give us a accurate answer. Additionally, the rooms are quite outdated but that’s okay. The food overall was good but nothing amazing and similarly the service was good but nothing amazing, often we would order drinks and they would forget and we would have to ask again, understandable as it is a huge resort and lots of guests. Overall, I enjoyed my stay and would definitely stay again but just some small things here and there could be fixed to give a 5 star experience.”