“1. When we arrived we realized what a maze the hotel was. You have to go up and down stairs to get anywhere. 2. Upon check in we were told that the card on file for our group would be charged but we needed to use a card for a damage deposit which would be returned....nope each individual person was charged in full for the rooms which is not what the hotel was instructed to do. We booked 11 rooms so there were a lot of angry people. 3. The pool was beyond overchlorinated. Both of my children obtained a rash that left them in tears after ONE night of swimming and my Sons hair feels crispy even though its been 3 days since he swam and we have done numerous deep conditioning treatments. The bottom of the pool is also very rough and falling apart and my Son's feet were raw. 4. The hottub was closed 5. Children are not included in the "Free Breakfast" even if your room has an occupancy of 4. It only covered breakfast for 2 adults and not our two children. 6. Their coffee stand wasn't open at all and the restaurant didn't have decaf coffee during breakfast. 7. There was ONE employee working the restaurant for breakfast - Both waiting and cooking. I ended up getting our menus myself so we knew what we would want when she came out 30 minutes later to finally take out order. The breakfast wasn't anything special and the toast didn't even have butter. My daughter ordered kids Waffles which come with strawberries and whip and she didn't get them until after she was finished eating her waffle. 8. There is an extremely sketchy elevator on the end that got stuck numerous times for multiple parties in our group. 9. The bathrooms barely have any towels. 10. The wallpaper was bubbled up and peeling in our room. I wouldn't recommend this hotel. You can do way better for the price. I never even write reviews but it was that bad. Oh BTW....our group is a new IGH member and this is how they treat their members.”

“Amenities are great. Love the gym and the pool. Although walls seem kind of thin, and I'd avoid getting a room close to the elevators if you don't want to be woken up all night. Super close to the airport.”