Fairmont Le Château Frontenac
1 rue des Carrières, Near Quartier Petit Champlain, Quebec City, QC G1R 4P5, Canada
Rating
4.6
Travelers Choice
2021
Price Level
$$$$
Rooms
611
Pets
Yes
15
May
Fairmont Le Château Frontenac, Quebec City
Fairmont Le Château Frontenac
This world-renowned icon dominates the Quebec City skyline with its unique architecture. Ideally located inside the walls of Old Quebec, the landmark luxury hotel has undergone a multimillion dollar renaissance project that has repositioned it as one of the world's leading hotels. The restoration blends the charm of the hotels enchanting past with modern innovations, creating an allure that is fresh and seductive, balanced with the hotels rich history and dynamic future.
Price & Availability
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Overall
Wonderful
4.6
2478 reviews
5
4830
4
1324
3
547
2
208
1
110
Customers Review
Location 5
Cleanliness 4.8
Comfort 4.6
Neighborhood 4.9
Amenities 4.5
Condition 4.6
Recomendation 81.3%
“Almost everything that could go wrong did go wrong. Our initial room was very small with almost no natural light, the windows were small and we had to hunch into to see the view. The bathroom was so tiny that we had to cover the toilet and floor with towels so that the water from the shower wouldn’t get everywhere. We had to switch rooms because we didn’t have hot water. When we switched rooms they delivered our room service to the wrong room and when we did get our food my husband couldn’t eat his meal because we asked for pasta with a vegan sauce and they sent him cheese pasta. I had some chocolate covered nuts from the mini bar that had an odd taste and then noticed that they were expired. When we checked out we waited for our car for 25 mins and they ended up bringing the wrong car and we had to wait some more for our car to come.
The staff was extremely helpful and nice. The front desk manager did end up reimbursing us 50% of our stay, so they definitely made it right by us.
In the end, the rooms are definitely not worth the price. The carpet must’ve been neglected because both of us had difficulty breathing during our stay. I would also not recommend this hotel if you have any dietary restrictions because they are unable to accommodate.
Staff 10/10
Location 10/10
Everything else 1/10
Not up to 5 star hotel standards in my opinion”
— Aza Briand
“We’ve stayed at many Fairmont hotels around the world and this is now one of my favourites! The service was very friendly and we appreciated that they all wore masks (we’re still in the midst of covid but a lot of the general population seems to forget that). It’s not the largest Fairmont but it’s cozy and the decor is gorgeous. The little bar in the back had great service as well and felt like home. We can’t wait to come back! Plus the location is perfect... so many restaurants and views just outside your door!”
— Mariam Ashraf
