Eu sempre amei este hotel é sempre limpo e confortável o café da manhã é sempre delicioso. A única coisa que é um problema para mim é que eles dizem que têm problemas de circuito, portanto, não têm microondas na sala, acho que com o dinheiro que eles cobram, eles precisam consertar alguns problemas de circuito que as pessoas querem poder talvez comem um saco de pipoca enquanto assistem a um filme ou qualquer outra coisa. Fora isso, as atualizações foram boas.

I've always loved this hotel it's always clean and comfortable the breakfast is always delicious. The only thing that's a problem for me is that they say they have circuit issues therefore they don't have any microwaves in the room I think with the money that they charge they need to get some circuit issues fixed people want to be able to maybe eat a bag of popcorn while they watch a movie or whatever. Other than that the upgrades were nice.

Muito bom hotel! Os funcionários foram simpáticos e atenciosos. O hotel parece atualizado, limpo e brilhante. O quarto acessível para deficientes foi ótimo. O rolo no chuveiro era bom e tinha um chuveiro ajustável. Eles forneceram uma cadeira de banho que facilitou a transferência e o banho. Há toneladas de tomadas para carregar seus dispositivos e achei a cama king size muito confortável. Eu definitivamente recomendaria este hotel e ficaria aqui novamente.

Very nice hotel! The staff were friendly and attentive. The hotel appears updated, clean, and bright. The handicap accessible room was great. The roll in shower was nice and had an adjustable shower head. They provided a shower chair that made it easy to transfer and take my shower. There are tons of outlets for charging your devices and I found the king sized bed really comfortable. I would definitely recommend this hotel and would stay here again.

O nível de serviço ao cliente para um hotel tão bonito foi terrível para dizer o mínimo. Minha família e eu dirigimos 3 horas para ajudar minha irmã que recentemente teve um bebê e ficou sobrecarregada. Eles pagaram por um quarto para ficarmos não muito longe da casa deles. Na chegada / processo de registro, me disseram que o quarto não foi pago e eu precisaria pagar cerca de US $ 461 pelas 2 noites. Depois de pegar a papelada, notei um cartão diferente de Minas mostrando e questionei. Com um tom irritado o representante disse que era apenas para segurar o quarto, que ainda precisa ser pago então assine aqui. Completei o processo de check-in, pois já estava exausto e pronto para dormir um pouco. Minha mãe e meus filhos subiram para o quarto enquanto eu procurava uma vaga para estacionar. Depois de subir, notei que a porta não trancava na parte inferior, mas decidi ignorá-la e usar a trava superior. Notei minha mãe que está anêmica, sentada com a cabeça enrolada e tremendo. Perguntei o que havia de errado com o calor, ela disse que não estava chegando, mas talvez ela não soubesse o que estava fazendo. Depois de tentar, notei que o termostato não estava funcionando, era um termostato de parede antigo com o interruptor na parte inferior e os botões de temperatura para ajustar. Nenhuma luz foi exibida para indicar que estava funcionando, então liguei para o balcão de atendimento para consertá-lo ou transferi-lo para outra sala. A essa altura já são 11:30 e estava funcionando desde as 6 da manhã. A mulher atendeu o telefone e depois que expliquei o que estava acontecendo respondeu, não há funcionários de serviço público no turno, o hotel está completamente lotado e a única opção é levar alguns cobertores para nós. Eu disse tudo bem com relutância e esperei pelos cobertores. O segurança trouxe 2 cobertores para nós alguns minutos depois e disse que normalmente você só precisa aumentar o calor para aquecê-lo. Ele verificou e disse uau, você está certo, nada está acontecendo. Talvez então possa colocá-lo no andar de baixo. Desta vez, minha mãe ligou para a recepção e foi recebida com um tom hostil ainda mais irritado. Depois de outra explicação sobre a situação do calor, minha mãe pediu para falar com um gerente; ela foi informada: "Não há gerente, estamos lotados e estou ocupado agora." Minha mãe disse que de jeito nenhum eu vou pagar todo esse dinheiro para ficar em um hotel sem aquecimento, se você não pode me ajudar então vamos levar nosso dinheiro para outro lugar. Ela então disse que você pode sair, o que fizemos. Depois de falar com minha irmã, ela ficou furiosa porque o Crown Plaza tinha um hotel afiliado do outro lado da rua. A agente poderia ter tentado um pouco mais agir como se ela se importasse com seus convidados. O Atendimento ao Cliente é a cara de uma empresa e essa experiência poderia ter sido gerenciada de forma tão diferente. Se eu pudesse dar 0 estrelas eu daria.

The level of customer service for such a beautiful hotel was terrible to say the least. My family and I drove 3 hours to help my sister who recently had a baby and was overwhelmed. They paid for a room for us to stay in not far from their house. Upon arrival/registration process, I was told the room was not paid for and I would need to pay about $461 for the 2 nights. After getting the paperwork I noticed a different card from mines showing and questioned it. With an annoyed tone the rep said it was only to hold the room, which still needs to be paid for so sign here. I completed the check in process as I was already exhausted and just ready to get some sleep. My mom and children went up to the room while I looked for a parking spot. After getting upstairs, I noticed the door would not lock at the bottom, but decided to ignore it and use the top latch. I noticed my mom who is anemic,, sitting with her head wrapped up and shivering. I asked what was wrong with the heat she said it wasn't coming on but maybe she didn't know what she was doing. After trying it myself, I noticed the thermostat was not working at all, it was an old time wall thermostat with the switch on the bottom and temperature buttons to adjust. No lights were displayed to indicate it was working so I called down to service desk to get it fixed or moved to another room. By this time it's a out 11:30 and had worked since 6am. The woman answered the phone and after I explained what was going on replied, there are no utility workers on shift, the hotel is completely booked and the only option is to get some blankets to us. I said fine reluctantly and waited for the blankets. The security guard brought 2 blankets for us a few minutes later and said normally you just have to turn up the heat to warm it up. He checked it out and said wow you're right, nothing IS happening. Maybe then can put you downstairs. This time my mom called the front desk and was met with an unfriendly even more annoyed tone. After another explanation of the heat situation, my mom asked to speak with a manager; she was told, "There is no manager, we are fully booked and I'm busy right now." My mother said there is no way I'm paying all this money to stay at a hotel with no heat, if you can't help me then we'll take our money elsewhere. She then said you're welcome to leave which we did. After speaking to my sister, she was furious because the Crown Plaza had an affiliate hotel right across the street. The agent could have tried just a tad bit more to act like she cared about her guests. Customer Service is the face of a business and that experience could have been managed so differently. If I could give 0 stars I would.

Tivemos uma ótima experiência na recepção com Steve verificando-nos sendo muito útil e cortês. Nosso quarto era muito limpo e bonito e o colchão te abraça enquanto você dorme lol. Foi muito difícil sair da cama tão confortável. Café da manhã super fresquinho e muito gostoso. Eu realmente apreciei o ótimo serviço que recebemos no café da manhã. Seria ótimo almoçar e jantar lá. Ansioso para voltar muito em breve. Um dos meus três melhores hotéis.

Achei meu quarto um pouco sujo. Alguns grandes pedaços muito visíveis de lixo de hóspedes anteriores. A parede do chuveiro tinha espuma de sabão ou xampu visível nas paredes. Por isso dei 4 estrelas.O café da manhã parecia e estava delicioso. Havia 5 servidores e manteve nosso grupo que era cerca de 100 muito bem alimentado. Muito profissional e simpático!! Eles recebem ⭐️⭐️⭐️⭐️⭐️s.O resto do hotel era limpo e muito modernizado.

I found my room a bit dirty. Some large very noticeable pieces of trash from previous guests. The shower wall had soap or shampoo scum visible in the walls. That’s why I gave it 4 star. The breakfast looked and was delicious. There were 5 servers and kept our group which was about 100 very well fead. Very professional and friendly!! They get ⭐️⭐️⭐️⭐️⭐️s. The rest of the hotel was clean and very modernize.

We had a great experience from the front desk with Steve checking us in being very helpful and courteous. Our room was very clean and beautiful and the mattress hugs you while you're sleeping lol. It was very hard to get out of bed so comfortable. Breakfast was super fresh and very delicious yummy. I really appreciated the great service we got at Breakfast. It would be great to have lunch and dinner there. Looking forward to going back very soon. One of my top three hotels.

Fue muy agradable

Ya habiendo pagado el servicio desde las6pm, me entregaron la habitación (y a mucha gente mas)hasta la 1am porque dicen que no tienen personal de limpieza. Es una lástima que Crown Plaza tenga tan mala atención y administración en su hotel de Greenbelt Washington DC.

Hermoso lugar

El lugar es bonito , lo malo que en mi cuarto tenían moscas , el Wii lo cobran , el desayuno no es gratis , no hay trasporte del aeropuerto . Pero tiene otras cosas bonitas y limpias

Fue simpatico y limpio.

Our family stayed here for the weekend. Our children had a swim met near by and the team used this as the hotel. Check in was easy -- we arrived early and they had our room ready, which was...

I stayed here last week for business. I got in pretty late, but the hotel bar/restaurant was still open and got my food to me quickly. The staff at check-in were very nice and said hello to me each...

The hotel has a small pool, bar, and restaurant. It is a bit dated, but comfortable, and clean. There is a Friday Happy Hour, that turns into a club later in the evening, and is also a club on...

We stayed there 4 nights for a family wedding in September 2021. -Some of our rooms were only partially cleaned and not fully prepared when we checked in. There were no pillows cases on the pillows...

Crowne Plaza was a little hard to find. Handicapped accessible was good and the staff treated us like royalty. Really nice people. The pools and restaurant weren't open. Fortunately the bar was open...

I felt safe and Comfortable. The hotel was in a great location. Close to Washington DC. Restaurant was closed due to COVID-19 but the Hotel did have snacks available in the Gift shop. The staff was...