“Hotel Zelos is indeed in a good location and the staff is friendly and very accommodating. With that being said, there's a few things that are very interesting about this place. When checking in there was no discussion about an amenity fee of $29 plus tax per night. We found it strange this charge was so high due to the fact the amenities included 'Free' WiFi (Which every hotel in the world has in this day and age), a 10$ bar credit which we weren't made aware of and lastly morning coffee or tea is available in 6oz cups. For $29 a night these fee's don't reciprocate what you get in return. I understand hotels charge amenity fee's and they need to stay 'competitive' with other hotels amenity charges but being charged an extra $90 for three nights for their amenities' is a rip off. The hotel was decently nice and the staff were great however for the cost, Hotel Zelos just isn't worth the price.”

“Despite Google’s description, Hotel Zelos is more akin to a 3-star hotel than 4. The property is fine, but nothing special. The room was comfortable, but the bathroom is dated. They charge a guest amenity fee above the cost of the nightly rate to cover WiFi, gym, concierge services, etc. which does not add any value above what you’d expect for a typical hotel stay, and I would have rather it been included in the rate. Our somewhat negative experience came from interacting with just one member of their staff. Ben, at the front desk, seemed nice enough, but wanted to charge us an early check in fee although there were rooms available when we arrived (a 4-star hotel wouldn’t do that), but then opted to waive it - which was nice. When we arrived back at the hotel later the next afternoon, our room wasn’t cleaned and Ben claimed that we waived housekeeping services during our stay (we never discussed it). We chalked it up to a misunderstanding and asked for fresh towels. None were sent until we called and reached someone else an hour later. I can’t tell if Ben is aloof or incompetent, but he made things unnecessarily inconvenient for no apparent reason. This hotel is in a great location, but you have so many other options in Union Square. Pick a different one and enjoy your vacation!”