Isla Mujeres Palace
Carretera Garrafon, Vista Alegre, Near Garrafon Natural Reef Park, Near Mundaca House, Isla Mujeres, 77400, Mexico
Rating
4.5
Travelers Choice
2021
Price Level
$$$$
Rooms
62
Pets
No
16
May
Isla Mujeres Palace, Isla Mujeres
Isla Mujeres Palace
Sit back in your hammock and watch the palms sway. Sip ice-cold cocktails under a thatched-roof hut. Share a candlelit dinner on the beach as the sun sets. Feel the sand between your toes. Feel the wind in your hair. Feel like the only two people in the world. An all-inclusive, couples-only, luxurious paradise in Isla Mujeres, Mexico. This is the life. The Palace life. hey say things are more laid back on island time. At Isla Mujeres Palace, everything happens on your schedule. This secluded and stunning island is a lover’s escape boasting sweet, rustic refinement. Whether you’re sipping craft cocktails under a thatched-roof hut, sneaking in some midday shuteye in your hammock, or gazing into your sweetie’s eyes during a romantic candlelit dinner, you’ll feel like the only two people in the world at Isla Mujeres.
Price & Availability
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Overall
Wonderful
4.5
425 reviews
5
1572
4
310
3
85
2
28
1
22
Customers Review
Value 4.2
Location 4.2
Cleanliness 4.8
Comfort 4.7
Neighborhood 4.2
Amenities 4.5
Condition 4.5
Quality 5
Recomendation 88.6%
“This smallish hotel is adults only and all-inclusive. The decor is simple but very nice, and the sleeping rooms are spacious. I believe all rooms feature a Jacuzzi.
There are several restaurants with varying hours, a snack bar near the pool, a seafood restaurant on the beach and a large restaurant with indoor and terrace seating. You can also order food from your pool chair or from a fairly extensive 24-hour room service menu. We found the service to be excellent throughout the hotel.
I had mixed opinions about having to download the Palace Resorts app to get hotel info like restaurant hours, room service menu, etc. Handy when you're at the pool but hotel info binders generally contain more info than I found in the app.
It's an easy and inexpensive cab ride to anywhere on the island, and the staff will cheerfully get you a cab. Many people rent golf carts for a day to see the island. We had one for 24 hours and could park it at the hotel easily. (You can easily see the entire island in a day.)
One note: The beach is beautiful but small. If you want a long Aruba-like stretch of sand, you won't find it at this hotel.”
— Lynnie
“We stayed in this hotel for 2 nights. Great food. Great views and beach. Everyone was extremely professional and nice except for 1. I did file a complaint. I’m the type of person who values professionalism and this 1 restaurant staff just couldn’t do her job. On our last day at the resort, at a breakfast table, this particular staff gave us the wrong vibes so we thought ok maybe she woke up on the wrong side of the bed 🤷♀️ whatever. So they have this trolley full of different pastries, danishes, fruits, yogurts, granola etc that they bring before you actually order your breakfast. We saw the trolley thinking she was gonna bring it to us but she never brought the pastry trolley so we asked if we can get some pastry. She mumbled something that we couldn’t quite understand under her breath and brought 2 croissants. Mind you she never even asked us what we wanted. So my friend told her “you never asked us what we wanted. We didn’t ask for this”. Then she proceeded to say something in Spanish and of course we couldn’t understand. Then when we asked for some ketchup, she came and THREW the glass condiment container on our table to the point where it made a very loud noise. That’s when we raised hell and requested for this particular staff to NEVER come near our table. A waitress named Mitzi took over (very kind lady) and she apologized for what had happened. Our last day was ruined.”
— Diamond Platinum
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