Phone Number 6092467822
Le Méridien Essex Chicago
800 South Michigan Avenue, Near Grant Park, Chicago, IL 60605, United States
Rating
4.3
Price Level
$$$
Rooms
274
Pets
No
04
Apr

Le Méridien Essex Chicago, Chicago

Le Méridien Essex Chicago

The 3.5-star Chicagos Essex Inn offers comfort and convenience whether you're on business or holiday in Chicago (IL). Offering a variety of facilities and services the hotel provides all you need for a good night's sleep. Facilities like free Wi-Fi in all rooms daily housekeeping fireplace wheelchair accessible 24-hour front desk are readily available for you to enjoy. Guestrooms are designed to provide an optimal level of comfort with welcoming decor and some offering convenient amenities like television LCD/plasma screen carpeting clothes rack linens mirror. The hotel's peaceful atmosphere extends to its recreational facilities which include fitness center. Friendly staff great facilities and close proximity to all that Chicago (IL) has to offer are three great reasons you should stay at Chicagos Essex Inn.

Le Méridien Essex Chicago

Price & Availability

Overall

Excellent
4.3
983 reviews
5
308
4
47
3
28
2
21
1
16

Customers Review

Cleanliness 4.7
Comfort 4.5
Neighborhood 4.6
Amenities 4.2
Condition 4.5
Recomendation 100%
“Check in took over 30 minutes as did parking the car. By the time we reached front of line for check in it was clear that the hotel did not have rooms ready for any of the people checking in (there was one front desk clerk at 4pm on Saturday of Memorial Day weekend). They told us they “might” have a room ready in a few hours but that they would WRITE down our names on a slip of paper with all of the other people checking in (mind you we had completed online mobile check in the evening before). We did not hear one word from the hotel all night and when we returned after a concert at 12:15am we then had to wait in line for 45 minutes to get a room much smaller than the room that we paid for. Both my husband and I have reached out repeatedly to the hotel manager and have heard nothing in return. We were charged over $600 per room for a different room than reserved and a room in which we spent 8 hours before we needed to check out. And I’m not even certain that the room we stayed in had changed the sheets on the bed. This was the worst customer service experience ever and we travel a lot. My husband travels extensively for work and always stays in Marriott properties - this was the worst experience of all. Does not even deserve one star. The only decent human we encountered was the kind bellman who showed us a quiet public restroom on the 2nd floor where we could change clothes and freshen up after our 4 hour drive. I understand staffing is difficult at the moment but don’t book rooms that you can’t guarantee to your guests. And if you have a colossal screw up like this, then only charge 50% of the room rate since we were only able to spend 50% of promised time in room. O check-in levou mais de 30 minutos, assim como o estacionamento do carro. No momento em que chegamos à frente da fila para o check-in, ficou claro que o hotel não tinha quartos prontos para qualquer uma das pessoas que fizessem o check-in (havia um funcionário da recepção às 16h no sábado do fim de semana do Memorial Day). Eles nos disseram que "poderiam" ter um quarto pronto em algumas horas, mas que escreveriam nossos nomes em um pedaço de papel com todas as outras pessoas fazendo check-in (lembre-se de que concluímos a verificação móvel on-line na noite anterior) . Nós não ouvimos uma palavra do hotel durante toda a noite e quando voltamos depois de um concerto às 12h15, tivemos que esperar na fila por 45 minutos para obter um quarto muito menor do que o quarto que pagamos. Tanto meu marido quanto eu entramos em contato repetidamente com o gerente do hotel e não ouvimos nada em troca. Nós fomos cobrados mais de $ 600 por quarto para um quarto diferente do reservado e um quarto em que passamos 8 horas antes que precisávamos fazer o check-out. E nem tenho certeza de que o quarto em que ficamos havia trocado os lençóis da cama. Esta foi a pior experiência de atendimento ao cliente de todos os tempos e viajamos muito. Meu marido viaja muito a trabalho e sempre fica em propriedades Marriott - essa foi a pior experiência de todas. Não merece nem uma estrela. O único humano decente que encontramos foi o tipo mensageiro que nos mostrou um banheiro público tranquilo no 2º andar, onde poderíamos trocar de roupa e nos refrescar após nossas 4 horas de carro. Entendo que a equipe esteja difícil no momento, mas não reserve quartos que você não possa garantir aos seus hóspedes. E se você tiver uma bagunça colossal como essa, só cobre 50% da tarifa do quarto, pois só conseguimos gastar 50% do tempo prometido no quarto.”
— McKay Mills
“Disappointing experience yesterday. I requested an early check-in prior to driving to Chicago. I understand that the request is not guaranteed; however the app didn’t tell me otherwise. I arrived about 1 (requested noon) and was advised that they would call me if my room was completed prior to the 4pm check-in. Didn’t hear anything so headed back at 4:30…! Room still not done. Ok, I’ll just wait in the lobby..shouldn’t be too much longer, right? They had no idea how much longer it would be after an hour of waiting. After noticing everyone else was offered water, vouchers and other accommodations while I sat tired, thirsty and hungry I decided to cancel and go across the street to a Hilton. One guy was offered everything with the exception of a happy ending. I said maybe once I get out of silver status, I’ll be treated better. Oh well. Never again. Decepcionante experiência ontem. Solicitei um check-in antecipado antes de dirigir para Chicago. Entendo que a solicitação não é garantida; no entanto, o aplicativo não me disse o contrário. Cheguei cerca de 1 (solicitado meio-dia) e fui avisado de que eles me ligariam se meu quarto fosse concluído antes do check-in às 16h. Não ouvi nada, então voltei às 4:30…! Quarto ainda não concluído. Ok, vou esperar no lobby... não deve demorar muito, certo? Eles não tinham ideia de quanto tempo levaria depois de uma hora de espera. Depois de perceber que todos os outros receberam água, vouchers e outras acomodações enquanto eu estava sentado cansado, com sede e com fome, decidi cancelar e atravessar a rua para um Hilton. A um cara foi oferecido tudo, com exceção de um final feliz. Eu disse que talvez quando eu sair do status de prata, eu seja tratado melhor. Ah bem. Nunca mais.”
— Venita Walker

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