“Very poor experience from a Marriott brand. The airport shuttle did not have enough room for all of our group, which is completely understandable. Three of us stayed behind for a second shuttle they were sending ASAP. Over an hour later a second shuttle finally arrived. Mind you the drive is 7 minutes to the hotel from the airport. When the first part of our group arrived shortly after 3 pm for our 3 pm check in, we were told that the rooms were not available and it would be “2 minutes to 2-3 hours.” When questioning further, we were told there were Rewards members not wanting to leave their room and they were not going to tell them they needed to leave. With 5 children in tow, we asked about food and were told the restaurant does not open until 5 pm. I went to the Taco Bell next door, and when I brought food back we were rather rudely told we could not eat in the lobby area which also happens to be the restaurant, despite the fact no other patrons were there and the restaurant wasn’t even open! We tried to go get a drink at the bar for some relief, and as our 5 year old followed us we were again rudely told we could not have her there. The bar is in the lobby, literally 20 feet from the check in desk! I understand being busy, but this was poor customer service at its worst. I hope my call to the customer service does ultimately end with some change in the attitude and service of the employees here. This is from from the service we are used to with Marriott brands.”

“This was a last minute booking for our family when we got stranded in FLL. We expected an average airport hotel experience when booking but this location exceed all expectations. The front desk team went above and beyond to welcome and accommodate us, the room was clean and comfortable. The shower was incredible and so were the in-room amenities. No weird smells, no dirt, everything seemed new and pristine. The airport shuttle was on-time and convenient. Very grateful to this hotel for hosting us.”