“I'm honestly confused. Confused as to why it has a 4.1 rating on Google. This place needs some serious work. Extremely disappointed by the overall upkeep of the place. I booked it looking forward to staying in an Embassy Suites, as they have always been a pleasure to stay at. However, this one truthfully is not it. The interior and rooms feel much like an old hotel that has never had proper renovations. Our room was rundown, worn, and not pleasant to stay in. The beds were some of the most uncomfortable we've seen in a hotel. The bathroom was definitely not up to standards in regard to cleaning. When checking in, we encountered a very rude front desk attendant, who had no desire to help us in any regard. We were also charged an outrageous parking fee, which was never specified prior to booking. I understand, as it's close to the airport that they would charge for parking, but this is ridiculous. Especially with no prior warning. Then on top of all that, we lost a large amount of food, due to the refrigerator in our room not working properly. When I contacted the hotel in regards to the issues, they said that nothing could be done. I really hope that this place gets better, but will not be coming back any time soon.”

“One star is way too kind for this hotel. They are all about nickle and diming their customers. Five dollars to use the airport shuttle. $36 to park for your overnight stay with the hotel. $50 for an early check-in. The actual hotel has seen better days. It is run down. The "complimentary " was cold. The front desk personnel were very rude. Avoid this hotel!”