“I will say at the outset that the manager promised to comp us a night (out of our two-night stay) due to the problems we had and she followed through on that promise. There were hot water problems in the bathroom. We had no hot water in the shower/bathtub and the sink hot water was barely a trickle. Someone did quickly come to take a look. It turned out that the ring that indicates hot/cold on the bathtub was installed backwards. Later that evening, though, we felt something snap in the faucet and it no longer worked smoothly. The gentleman who came theorized that the hot water line in the sink was clogged. He said he'd leave a note to have that replaced the next day, but that didn't happen. The air conditioning did not work. We had it set to the lowest temperature, but it got nowhere close. The alarm clock was a piece of junk. The button to set minutes was broken as were the USB charging ports. Back to the bathroom, part of the baseboard was coming off. There were stains on the walls. Part of the ceiling had blistered paint. Breakfast was advertised as ending at 9:30. I would expect that if I dilly-dallied and rolled down there at 9:20, I could get breakfast and not rely on the kindness of my family to give me their cast-asides. I did better the second morning. The breakfast staff did not. They were rolling things up at five after 9. Fortunately I hustled through and was able to get something. My nine-year-old daughter said, "This is the worst hotel in my whole life!" This was certainly close to the worst hotel experience I have had within the U.S.”

“Fabuloso, áreas comunes hermosas, habitaciones súper cómoda, gran atención.”