“Desk staff was rude when they were having trouble trying to run my credit card. They kept showing it was invalid but never had an error code come up in the system. After talking with my cc company...there was no issue i asked to see the manager. The manager would not come out and talk with me. I would have changed hotels immediately but due to our company policy I could not. I had to call Marriott corporate reservations and explan my situation. That was my own decision to call corporaye...but the local office offered no other suggestions or ways to help resolve the matter. Corporate accepted my card and had no troubles running it. She said she would notify the local staff that all was fine. That was done. Out of fairness...it was on cyber Monday. But as far as local staff there was no apology. 24 hour coffee never existed either. I really am appalled by the care less attitude but the West Palm staff. I am both a marriott and hilton honors customer. I can tell you I have never been treated that way in any of the Hilton properties. I was floored by Marriott...this time. I am in a service industry nationwide. Our company is removing this particular hotel out of our choice s based upon the careless attitude regarding service and hospitality.”

“We requested the room cleaning service, as per their policy (same day request, by 8:30am). We only requested once in the 3-day stay. The front desk confirmed to add us to the schedule. But the room is not cleaned at all. When we approached the front desk later, the staff agreed it was a mistake and mentioned there is nothing she can do except offering us some trash bags for us to clean the room on our own! Throughout the short conversation, she was disinterested about the issue and quickly became impatient and rude. We used to have very positive experience of Marriott hotels, but had poor experience this holiday season: The rooms are not cleaned upon requests in this particular hotel and another owned by Marriott. It was such a disappointment. Just share my story, which may resonate with others.”