Luxury Living at Residence Inn Jacksonville Butler Boulevard

Khalil Burroughs

Feb 17, 2023

1

I recently just made a stay here for Valentine’s Day. I booked a last minute suite in the hopes of surprising my wife and I must say I am less than satisfied. My wife was absolutely terrified to step foot into the living quarters of the room because of the number of roaches crawling on the walls as well as the other insects we found crawling on the counters while we attempted to eat our meal. I attempted to have this matter resolved with the front desk but they just told me that they didn’t find any insects but they will spray bug repellent which is absolutely ridiculous. I took videos and photos because I was sure they were basically going to call me a liar and wanted to be sure I had proof. I plan to pursue this matter further and would not recommend a stay for anyone just based on the way they resolve there matters.

James McDonald

Jan 28, 2023

5

Very friendly staff, super clean. Staff is always helpful and cleaning crew is on point. Breakfast is ok but it is a hotel so…

Doug Fleming

Dec 30, 2022

2

There are a few things hotels of any class or level need to be sure their guests are happy and want to return, to any of their establishments across the globe: clean, safe, accommodating friendly and lastly, be sure the alarms are turned off before the next guest checks into the room. Why is this such an issue, it, inevitably, ruins every stay when an alarm goes off in the pre-dawn hours or it is not expected. Step up your game Marriott an train your staff to check the alarms, everywhere, everyday...........been going on for decades and this simple action will make for a more pleasant and welcoming stay.

Brad Weatherly

Dec 28, 2022

5

We have stayed here a couple different times but really enjoy it here. Sarah, the general manager, really understands exceptional customer service. She and her staff go above and beyond to make your stay here memorable. I highly recommend

Ryan Garrison

Dec 05, 2022

5

Jennifer at the front desk was so pleasant to speak with, and helped us with a handful of booking issues we had. She quickly had us checked into a clean room with a pack and play we had requested. The shower was hot with plenty of pressure and we slept great. The coffee and breakfast selection was decent. Great job to the staff!

gatorbaitnTal

Stayed After Mayo Surgery

4

I stayed at this hotel for 12 days after my surgery at Mayo. It was a very good choice. The trip back and forth to Mayo was very easy and two exits away. While there were some minor aggravations...

shobe1

Great Fun

5

One of the best I have ever stay at. My week long stay was really excellent way beyond in other travel hotel we have stayed with before. The Receptionist is exceptiona makes you feel like family. I...

baxter703

very busy location, newly remodeled

4

Many thanks to Kelbie at the front desk for his excelletn customer service! Newly remodeled property, with some minor exterior work still underway. Very well lit outside, with nice automatic doors...

Vinny0014

Only one thing we would improve.

4

Room was nice and clean. Property was great. Only complaint was the breakfast service in the morning. Food was very bland and no condiments. The lady bringing food out to the buffet could have had a...

CabKings

nice guest service people, very friendly and helpful

4

Residence ins are nice because of a little more space. The on bedroom for a couple with small children works with the pull out sofa for the kids. Be aware the pullouts are not comfy at all so it...

FDinger

Very Short Stay; Request Second Floor

4

I had a very short stay at this Residence Inn. The location was convenient to UNF and the Town Center where I had meetings. I arrived at the property very late and received a great welcome from Brian...

O2142SDginah

Home away from home...

5

I had to relocate here for a few months due to the apt complex I reside at had to be fixed. I'm so happy we were sent here for our stay. It really is home away from home. Bri, Brian, Rene, Kenny...

Residence Inn Jacksonville Butler Boulevard, Jacksonville

Residence Inn Jacksonville Butler Boulevard

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