“The rooms are really clean. The staff is very friendly. The check out time is reasonable. The flags outside need updating. The breakfast cost extra (please include in cost of room). overall we had a good experience and would stay again”

“I’m miffed by the attitudes of the ladies at the front desk at this hotel. Example- I asked for a water, the response was her asking my room number, and then a rude “normally you would ask for this when you check in, but I will give it to you this time”. A case of water costs around $4, which means the water was approximately .16 to .25 cents a bottle. I’m a diamond member ( big deal, I know) , and “normally” I’m given a water bottle or 2 happily by the front desk attendants at the other Hilton hotels I stay at on a very regular basis. Normally, we are given daily room service. Normally, our rooms are clean when we arrive. Normally there’s a bartender at the lounge when the hotel advertises evening bar hours. Normally, we are treated nicely when we have a simple request-and, normally, I would never take the time to write a review. In these days of getting much less from the hotels than we pay for, it seems like a .25 cent bottle of water would be an easy win…. I know- operations have changed due to Covid. Time to move on, this excuse is getting way to old- we all know why the services have been cut. How about investing all the money being saved in some simple guest courtesy coaching classes?????”