W Chicago Lakeshore
644 North Lake Shore Drive, Near John Hancock Center, Chicago, IL 60611-3017, United States
Rating
4.1
Certificate of Excellence
2018
Price Level
$$$$
Rooms
520
Pets
Yes
27
May
W Chicago Lakeshore, Chicago
Price & Availability
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Overall
Very Good
4.1
1113 reviews
5
1082
4
575
3
312
2
156
1
139
Customers Review
Location 4.7
Cleanliness 4.3
Comfort 4.3
Neighborhood 4.6
Amenities 4
Condition 4.2
Recomendation 86.9%
“Booked a room with a lake view. Got up to the room and noticed in the bathroom there was fecal matter on the shower curtain. I called down to the front desk and they were going to send someone up to the room. No one ever came so I went down to the front desk myself. They had no other rooms and so they canceled my reservation and told me a manager would call the next day to follow up. I had not heard all week so I called myself and they wrote up a case #. Still didn't hear back so I called again. The manager was going to follow up to get the refund processed. I have never had such a horrible experience at a hotel. I was late to the event I had that evening and had to find a hotel last minute. I will not be staying at the W again. I wonder if the room was even clean in the first place. Why housekeeping would think that would be okay to leave on the shower curtain. I highly suggest not staying here.”
— Maria
“The employees of this hotel give this property a culture of stellar customer service. It's so woven into the vibe of this hotel it's unbelievable! Every single solitary employee I had contact with would drop everything and anything they were doing to address ANY NEED or guest request. I wish there was an option of 10 stars. This Hotel is the only accomodation I need when in Chicago. My hope is the upper management of this hotel read this review and give every employee in this building a great big thank you!”
— Michael Frantz
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