“La habitación estaba sucia, una mala experiencia en el check-in…no me volvería a quedar aquí la verdad”

“I don’t think this place is managed particularly well. The older woman we encountered at the front desk was confusing and talked in circles. We had requested a late checkout via the app and it mysteriously disappeared after she told us they were at capacity and we needed to call multiple times in order to make sure we had a late checkout available (???). Thankfully the manager was polite and we spoke to her later and she got it fixed for us but I still had to confirm via the app to like…. Quadruple check I guess?Breakfast was good.The room was a good size but I’m glad we booked it on points and didn’t pay for it outright - it smelled NASTY. Wet and musty.The TVs had multiple streaming platforms which was nice!The shuttle to Universal was convenient and free BUT confusing as heck - mostly due to the first woman at the desk also being confusing. Here’s a run down for anyone wondering since the signs are outdated and it’s impossible to figure out online and on your own: On days when there isn’t someone at the travel desk, you can just get on the bus? (Our Wednesday). But then on days when there IS someone at the travel desk (Thursday), you have to reserve a spot. The signage was poor and we almost missed the bus because of this. Thankfully the woman working at the travel desk was quick and helpful.Overall not the worst hotel by any means but definitely not a four or five star worthy place. The smell alone in the rooms knocked off a star. Weird staff and outdated signage/instructions knocked the other one off.”