Experience Luxurious Comfort at The Peninsula Chicago

The Peninsula Chicago

108 East Superior Street (at North Michigan Avenue), Near Water Tower Place, Chicago, IL 60611, United States

Rating

4.9

Travelers Choice

2021

Price Level

$$$$

Rooms

339

Pets

Yes

May

The Peninsula Chicago, Chicago

The Peninsula Chicago

The Peninsula Chicago is the five-star hotel that brought traditional Asian service to a city already renowned for the warmth of its hospitality. The hotel has become an integral part of Chicago life and is considered the top choice for everything from accommodation to celebrations and corporate events. For this, the hotel credits its strong links to both the local community and international heritage. The Peninsula Chicago has proudly received a Forbes Travel Guide Five-Star rating each year since since its opening, and most recently in 2018. It is our pleasure to announce that The Peninsula Chicago has been named the #1 hotel in Chicago and the #2 hotel in the USA in 2018 by U.S. News and World Report. In 2017, The Peninsula Chicago was honored to be recognized by Travel + Leisure in their 'Travel + Leisure World's Best Awards as the 'Best Hotel in Chicago.

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Overall

Wonderful

4.9

977 reviews

1762

177

Customers Review

Value 5

Location 4.8

Cleanliness 4.9

Comfort 4.9

Neighborhood 4.9

Amenities 4.9

Condition 4.9

Recomendation 92.7%

“Best hotel I’ve ever had the pleasure of staying at! It was an enjoyable & amazing experience shared with a very special sister! What better way to have a slumber party! Shanghai Terrace, Z Bar and the Spa left nothing to be desired! We had beautiful views of Michigan Ave looking at the original water tower where the fire 🔥 happened, Water Tower Place shopping & the John Hancock! I will definitely make it a priority to visit again!”

— Kisha Johnson-Smith

“If you think”

— Jacob

Overall Wonderful, 4.9

Value 5

Location 4.8

Cleanliness 4.9

Comfort 4.9

Neighborhood 4.9

Amenities 4.9

Condition 4.9

Recomendation 92.7%

Mike Kelly

Sep 20, 2022

I had stayed here many times. First after a long weekend for Labor Day. Then for some birthdays, special occasions, and New Years. But a few weeks ago got married here. It was AMAZING. Our friends and family raved at how amazing the service, food, hotel, and just overall experience was. This is one of the nicest hotels in the WORLD. In fact it was my boss who has traveled the world that told me this was one of the best he has ever been to. So on that faithful day many ears ago I brought my then girlfriend there for a long weekend (to try and impress her of course). Who knew that 4 years later we would be getting married there. I highly recommend this hotel if you are coming to Chicago or if you want to celebrate your big day. Jennifer from the Peninsula will make sure it's an amazing and unforgettable day.

Sarah Cabe

Sep 20, 2022

We attended the afternoon tea. As a vegan it’s very exciting to see a spot that offers something like this and I’m more than willing to pay a high dollar amount, if it’s worth it. This tea however was not. The 3 star rating is only because Francisco provided very professional and fluid service. The food it’s self was horrendous. I went hungry, as one usually would and that’s really the only reason I ate the savories. I’m thinking maybe the chef isn’t vegan? Or they’re just simply not sampling what they’re making. It was really sub-par and I would caution to stay away. There were also quite a few flying friends at the table, which isn’t great for such a nice spot. While I like autonomy in choose my own tea, everywhere else I’ve done a tea has 3 pairings for your 3 courses. Really chef, the cauliflower purée that was apparently supposed to accompany the scones just isn’t the move. Over very disappointing, 10/10 would not recommend.

Mike Kelly

Sep 16, 2022

David Branch

Sep 04, 2022

Outstanding Hotel in every aspect. Location perfect, staff highly trained, customer focused always, spectacular rooms with every amenity. The tech in the rooms is perfect and flawless..Pricey but worth it. I am well traveled and this is a world class property. Kudos to you Peninsula Chicago.

Janet

Aug 27, 2022

Realmente o que você procura quando quer ser chique e burguês. Quero dizer mimado! Confortável! Ótima piscina. Muitas maneiras de desfrutar ao ar livre no bar ou na piscina. O spa é INCRÍVEL. A equipe foi super agradável e não estranho. Isso foi bom demais - muito melhor que 4 Seasons e muito, muito melhor que intercontinental - é como Motel 6.Há uma TV acima da banheira em um banheiro gigantesco com um quarto para chuveiro, outro para vaso sanitário e depois o resto é área de banho. Eles oferecem ótimos artigos de toalete e você literalmente precisa pedir gelo. Vestiário com chinelos confortáveis. Apenas Uau. Estou muito feliz por ter experimentado.

Christina S

Aug 27, 2022

Este hotel sempre faz tudo perfeitamente. Eu tive uma estadia maravilhosa no fim de semana, mas infelizmente deixei meus óculos no quarto. Um telefonema e Claudia E. tratou de tudo com perfeição e à maneira da Península. Meus óculos chegaram em casa hoje em plástico bolha, uma linda bolsa Peninsula e uma mala postal da FedEx. Claro que eles acertam isso (meu erro) também! Fique neste hotel; você não vai se arrepender. A equipe, hotel, localização, etc. são todos maravilhosos. Obrigado, Península, por um fim de semana maravilhoso.

Channa Yem

Aug 27, 2022

What an incredible hotel. From the minute we pulled up to valet to check in, service was top notch. Such a beautiful, super clean, modern hotel—everything was exquisite! Location was perfect, close to everything. The pool was the best ever and our 7 yo boy's favorite thing about our trip to Chicago.I called in advance to let them know our son has a severe dog allergy and was asked his name and age. I thought they said they would do something nice for him (I read reviews that some kids got cookies, gummie bears, or other cute kid stuff waiting for them in the room), there wasn't anything which was a bummer. But a really nice room service person did come by with a robe & slippers. Definitely a 5-star experience and we will absolutely be back!

Janet

Aug 22, 2022

Really what you're looking for when you want to be fancy and bourgeois. I mean pampered! Comfortable! Great pool. A lot of ways to enjoy outside at bar or at pool. The spa is AMAZING. The staff was super nice and not awkward. This was blow your socks off nice - Like way better than 4 Seasons and way, way better than intercontinental - that's like Motel 6. There is a TV above the tub in a gigantic bathroom with one room for shower, one for toilet and then the rest is bath area. They give you great toiletries and you literally have to call for ice. Dressing room with comfy slippers. Just wow. I am so very glad I got to experience it.

Rex Accavallo

Aug 13, 2022

I would say one of the nicest hotels I have stayed at before…. First class all around. Everything is very well done. Their staff are all very kind and accommodatingThe pool and balcony / lounge is really nice.I would absolutely stay again. Highly recommended

Christina S

Aug 11, 2022

This hotel always does everything perfectly. I had a wonderful stay over the weekend but unfortunately left my glasses in the room. One phone call and Claudia E. handled everything perfectly and in the Peninsula way. My glasses arrived home today in bubble wrap, a cute Peninsula bag, and a bubbled FedEx mailer. Of course they get this (my mistake) right, too! Stay at this hotel; you will not regret it. The staff, hotel, location, etc. are all wonderful. Thanks, Peninsula, for a wonderful weekend.

Andrew Yeates

Jul 03, 2022

Thank you to the staff of the Peninsula Hotel for making our stay very memorable. Absolute top notch service deserving of each of Forbes 5 stars. Beautiful rooms and timely room service. Z bar was a highlight, especially the service of their bartender Adam. Probably the best hotel service we’ve experienced since 2019.

Jesus Montero

Jun 11, 2022

Excepcional hotel. Restaurante servicio fantástico.

Nada View

May 28, 2022

By far the BEST 5⭐️ DIAMOND HOTEL we have ever stayed with!!!! From the valet, to the door guys, the bell hops, the diamond guys, the front desk, the house keeping and the lobby service, they were all very exceptional!!!!! Everyone carries themselves very professional to a T!! We love how everyone smiles and greets you with just the highest of respects. Not only do they treat their guests like this, they also treat walkers and bystanders the same way!!The Peninsula does offer free valet with free breakfast for 2!! They also have these diamond guys all in white that will run errands for you and walk your doggies if you’re busy!! I believe they are the only hotel in Chicago that offers this. Not only that, they have a hotel car that will take you from the hotel up to a 2 mile radius stop if needed. When staying with them, we did take advantage of the valet, breakfast and hotel car. It did really make our stay much more lovely.Their location here in Chicago is the perfect spot!! 20 steps from the magnificent mile and 6 blocks from our favorite Louis Vuttion!!! Walking anywhere for us was super smooth and easy. We walked a couple of times from the River Walk and had absolutely no issues with directions. Service was an absolute must for us, but with location comes PERFECTION, and they had outdid themselves once again!!!When staying with them, we did The Lobby (breakfast) Z Bar and in room dining. The only few things we didn’t get to try was the Spa, the pool, Shanghai Terrance and the Ice rank. Those are what will be next on our stay with them.This is just my review on the wonderful customer service and location, wait till you see what they offer in their beautiful rooms!!!A very very BIGG THANK YOU to The Peninsula for welcoming us again with the upmost care, loyalty and love!! Thank you to Joy the front desk staff for being so caring and wonderful to my honey and I while checking in, and THANK YOU to the rest of the STAFF for making our stay so EFFING BEAUTIFUL!!! We’ll see you guys in a couple of months!!! ❤️❤️❤️

Kisha Johnson-Smith

May 25, 2022

Melhor hotel que já tive o prazer de ficar! Foi uma experiência agradável e incrível compartilhada com uma irmã muito especial! Que melhor maneira de ter uma festa do pijama! O Shanghai Terrace, o Z Bar e o Spa não deixaram nada a desejar! Tivemos belas vistas da Michigan Ave olhando para a torre de água original onde o incêndio 🔥 aconteceu, as compras da Water Tower Place e o John Hancock! Definitivamente vou fazer uma prioridade para visitar novamente!

Jason Gleason

May 18, 2022

5 Star Hotel!! For us The Peninsula is the only place to stay when visiting Chicago. They offer concierge service, valet parking, a house car, bell hops, in room dining. Anything you need is a phone call away. The service is impeccable! The rooms are cozy and elegant. The beds are very comfortable, they have multiple tablets that control the room lighting the heat and ac, you can order food and amenities from them, check the weather, call for valet or make up the room right from the tablet. They also have blackout curtains and a big screen tv with a fax machine and printer. A mini bar and coffee machine as well. The have a dressing room connected to the bathroom. The bathroom has a nice walk in shower and a whirlpool tub. A very cozy and relaxing room with beautiful views of Michigan Ave. The lobby is a beautiful room to have breakfast, lunch or dinner. There service is also top notch! Everyone we encountered there from the staff at the Peninsula was very friendly and attentive and go the extra mile to make your stay convenient and comfortable. We will not stay anywhere else! The Peninsula is Chicago!!

Troy DZ

May 10, 2022

Everything is immaculate here. Service is above and beyond. Great location, very safe area. All the details are taken care of, some before you even ask.

Kisha Johnson-Smith

Apr 25, 2022

Best hotel I’ve ever had the pleasure of staying at! It was an enjoyable & amazing experience shared with a very special sister! What better way to have a slumber party! Shanghai Terrace, Z Bar and the Spa left nothing to be desired! We had beautiful views of Michigan Ave looking at the original water tower where the fire 🔥 happened, Water Tower Place shopping & the John Hancock! I will definitely make it a priority to visit again!

Aaron -

Apr 24, 2022

An amazing experience. 5 Star service at every turn. From the moment we checked in to the moment we checked out, we received amazing service in each interaction. Highly recommend.

Russ Tilsner

Mar 28, 2022

My wife and I are frequent visitors to Chicago and we have stayed at most, if not all, of the major hotels in the city. I can honestly tell you that our stay, at the Peninsula hotel, was the best experience we have had, to date. The rooms are luxurious, the staff humble, professional and always looking for ways to make your stay more enjoyable. It was an additional treat, to be able to do my workout in the pool, on the 20th floor, with an amazing view of the city! This is truly a top shelf hotel, staffed with great people. We give it our highest recommendation.

Cheryl Moran

Feb 09, 2022

Visited here for a lunch catchup… and had a pleasant surprise from the start. The are celebrating the Chinese New Year (year of the Tiger) and it was decked out. Sit by the window for a great snow view.

Viktoriya Skubyak

Jan 23, 2022

Eu me apaixonei pelo meu quarto. Era tão aconchegante e bem projetado. Achei a posição de cada móvel perfeita para o uso. Pensadas escolhas decorativas me faziam sorrir cada vez que meu olhar pousava nelas. Tudo sobre este quarto era perfeito. Estou feliz por ter ficado aqui e aproveitar os luxos do The Peninsula Chicago. P.S. Gostaria de poder patinar no gelo no rinque deles, algo pelo qual ansiar.

Viktoriya Skubyak

Jan 19, 2022

I fell in love with my room. It was so cozy and well designed. I found the position of each piece of furniture be perfect for the use. Thoughtful decorative choices made me smile each time my gaze landed on them. Everything about this room was perfect. I'm happy that I got to stay here and enjoy the luxuries if The Peninsula Chicago. P.S. Wish I could go ice skating at their rink, something to look forward to.

Ron Ray

Jan 13, 2022

*** Administração, leia todas as notas - O Peninsula é um hotel muito bonito. A sala foi lindamente decorada com mais tecnologia do que qualquer um poderia realmente desejar. Mostrando como até os hotéis mais luxuosos podem cometer erros, pedi na recepção um ferro e tábua de passar (eles disseram que levaria de 10 a 15 minutos) e no final das contas demorou cerca de uma hora. Mas isso foi legal: uma mulher passou por aqui para me dar tigelas de cachorro para o meu cachorro ... não tem. Ela ficou muito triste e voltou em cerca de 15 minutos com uma tigela de frutas muito boa - inesperada e apreciada. Mas mesmo que demorasse uma hora para o ferro de passar das tarefas domésticas, a mulher que entregou por engano as tigelas para cachorro voltou em cerca de 5 minutos com o ferro e a tábua antes da entrega da limpeza propriamente dita. Além disso, o Lobby era um restaurante muito agradável e o Z-Bar vai fazer você se sentir como se pertencesse ... mesmo que você possa estar preenchendo o molde por apenas um fim de semana. *** Observação: o quarto 1203 tinha um vaso sanitário funcionando e o chuveiro de mão do chuveiro está quebrado. Sem esses inconvenientes, e se eu tivesse fundos ilimitados, ficaria algumas noites por ano. Ótima experiência.

Linrouchee

Jan 13, 2022

Spectacular service from every single staff we met in the hotel. From the door man to the manager who checked us out. The great experience was beyond the other Peninsula that I visited before. Always felt welcomed and relaxed during our stay for three nights. We definitely would come back again and recommend to our friends and family who are visiting Chicago.(Don’t forget to order the amazingly delicious “Pen-nidict” from the breakfast lounge.)

North Star

Jan 13, 2022

I was simply delivering a Postmates item to a guest at the hotel I entered the ground floor was not greeted by the two employees that were sitting there watching some type of sport game on the TV so I made my way up to the lobby level where I was once again not greeted At All by the desk staff there I had a feet and within three minutes two security guards rushed up to me treating me like I was some type of bum trying to hang out in their Lobby for no reason although I clearly had my cell phone be customers name and room number and their bag that they ordered in my hand if you're not going to instruct someone on what to do where to wait do not accost them like they are trespassing! Any future thought I had of patronizing this hotel flew out of the window with the way I was treated is it because I'm black?

Areen Aggarwal

Jan 13, 2022

Absolutely wonderful hotel. The service was amazing and the rooms were huge, with very modern technology. It is located on magnificent mile. The staff was always very polite and will do anything to make your stay better. There were iPads in the room which controlled the lights, and a bunch of other stuff that was a really nice touch. I wished the Mens spa was open, and the Valet parking wasn't so expensive, but otherwise great hotel. I will definitely be staying at more Peninsula's.

Ron Ray

Jan 02, 2022

*** Management, read fully for notes--The Peninsula is a very beautiful hotel. The room was beautifully appointed with more technology than anyone could really want. Showing how even the most luxurious hotels can make mistakes, I asked the front desk for an iron and ironing board (they said it would take 10 -15 minutes) and it ultimately took about an hour. But this was nice: a woman stopped by to give me dog bowls for my dog…don’t have one. She was very sorry and came back in about 15 minutes with a very nice bowl of fruit—unexpected, and appreciated. But even though it took an hour for the iron from housekeeping, the woman that mistakenly delivered dog bowls came back in about 5 min with an iron and board before the actual housekeeping deliver. Also, the Lobby was a very nice restaurant and the Z-Bar will make you feel like you belong…even though you might be filling the mold for only a weekend. *** Note: Room 1203 had a running toilet and the shower's hand-held shower-head is broken. Minus those inconveniences, and If I had unlimited funds, I would stay a few nights per year. Great experience.

Dustin Liron

Jan 02, 2022

Hotel room and common areas were amazing. Shanghai terrace is great and the staff at the hotel is very friendly. The pool / spa left something to be desired as the pool was too chilly, and the hot tub was out of order. Additionally a great process improvement would be to have a rigorous check / sweep of the pool and deck post family swim time to clean up floating items from the pool (bandaids, hair, unsupervised children etc).

Craig Swanson

Dec 13, 2021

We loved this hotel so much. We had a three day getaway there. The staff was pleasant, the room was clean and comfortable and up-to-date, the common areas were also beautiful and clean. There were little things that made it special, such as a welcome basket and nice turn-down service, and a strings duo in the lobby restaurant. We really enjoyed the hotel.

Sergio Garcia

Nov 29, 2021

If I could give it more stars, I would! My wife, daughter, and I stayed for Thanksgiving week, and it exceeded our expectations! From making hotel reservations with Jose, to making Thanksgiving dinner reservations with Sonia, to checking in with Joy, to being greeted with smiles by the housekeeping staff, to the wait staff going the extra mile with Leo and Annie, ALL OF YOU were AMAZING! I really wanted an ELEGANT and SOPHISTICATED hotel for my wife and daughter in the heart of the Magnificent Mile. The trio (or quartet) playing during our Thanksgiving dinner was the CHERRY ON TOP! The decor was SPECTACULAR! The transformation from the Thanksgiving decor to Christmas overnight was MAGICAL! After our wonderful experience at the Peninsula Hotel, WHY would we want to stay anywhere else?

Ben Miller

Jul 13, 2021

Da bomb.com

Maria Luisa

Oct 30, 2020

Eu emcomtrei o justin bieber

Gilmar Dias

Oct 30, 2020

Linda cidade boa alimentação lago maravilhoso Não posso esquecer do Café de Luxe the best

Marco Tulio Leite

Oct 30, 2020

Lugar que tenho muitas saudades!

Luiz Fernando Rêgo

Oct 30, 2020

Muito bonito

Amina Fanning

Oct 23, 2020

O chá da tarde estava um pouco abaixo da média. Muito decepcionante considerando que todas as opções de refeições na Península são realmente requintadas. A decoração precisa de uma grande elevação. Parece uma configuração de sala de conferência corporativa; estéril e pouco convidativo. A equipe de garçons foi sua graça salvadora. Quatro sanduíches muito pequenos e médios diferentes por pessoa, um mini quiche (degustação horrível) e um prato de doces que era praticamente APENAS com sabor de framboesa foi altamente decepcionante por $ 85. O garçom ganhou esta experiência do chá da tarde com uma segunda estrela, caso contrário, esta teria sido uma avaliação de uma estrela com base nas ofertas e ambiente.

Amina Fanning

Oct 18, 2020

The afternoon tea was a little below average. So very disappointing considering all the dining options at the Peninsula are really exquisite. The decor needs a massive uplift. Looks like a corporate conference room setting; sterile and uninviting. The wait staff was their saving grace. Four different very small and average sandwiches per person, one mini quiche (awful tasting) and a sweets plate which was practically ONLY raspberry flavored was highly disappointing for $85. Waitstaff earned this afternoon tea experience a second star, otherwise this would have been a one-star review based on offerings and ambience.

Andrea Ramon

Oct 16, 2020

Amazing place! Unfortunately we have not been able to come back becauSe of covid. Food is great.

Seth Talbott

Oct 12, 2020

Phenomenal service. We stayed here when in town for a convention and the Shanghai restaurant on the roof had the BEST duck I have ever tasted in my life. Excellent hotel.

Mona Assaf

Oct 09, 2020

Absolutely amazing service. I went to the spa and had massage and a manicure by Nella, amazing service, great with covid conditions. Everything was extremely clean and sanitized I feel very relaxed, comfortable and safe.

WOW!!! HotelBully. Com is giving away FREE Stays!!!

Aug 24, 2020

The room was beautiful. It was very clean, smelled good, the beds were comfortable and had lots of pillows to push around and sleep on and it was very comfortable! There were shutters that opened all the way and the window opened too, all the way. Most hotels don't let the windows open that far. The bathroom was awesome and the shower had a massage head instead of one of those cheap shower heads. The housekeepers made the room beautiful every day without exception. The wifi worked and was fast, all the hotel information is on a tablet, the mini fridge was cold and all was good. they have a business center, a decent gym and a laundry that doesn't rob you of every dollar you have to get clean clothes.

Ms.L C

Aug 24, 2020

Beautiful place

Red Athena

Jul 29, 2020

Service is impeccable. As expected of Peninsula brand no matter where you stay, from the time you check in till check out. We were choosing which 5 star hotel to stay in Chicago, but I eventually convinced my mom to stay again in the brand we all know and trust. It is my 3rd Peninsula hotel, stayed twice in Asia, 1st in the US. I booked a Grand Deluxe Double bed room for 3 guests, overlooking the Michigan Avenue (aka Magnificent Mile). They really know how to spoil their guests. Stayed here with family like a mini-staycation before going back to NYC. Splurging in this 5 star hotel was much worth it, better than the Hilton 3-star hotel we previously stayed. It was nice of them to allow us for an early check-in, as we just checked out from the other hotel. We had an excellent breakfast on our last day in The Lobby. A "Delightfully Peninsula" stay indeed. I would rate this property 6/5 stars if I can here.

Sasidanai Koi Tasaniyom

Mar 30, 2020

Mãos para baixo, a melhor experiência! A comida é fantástica! Serviço além de excelente! Muitas pessoas disseram que você precisa ir a Chinatown para obter comida chinesa autêntica ... espere até experimentar o Shaghai Terrace.

Leobardo Napoles

Mar 30, 2020

Excelente

Sasidanai Koi Tasaniyom

Mar 30, 2020

Hands down, the best experience! Food is fantastic! Service beyond excellent! Many people said you have to go to Chinatown for authentic Chinese food...wait until you try Shaghai Terrace.

Luis Daniel Hurtado

Mar 01, 2020

Excelente

Edgar Hernandez

Jan 30, 2020

tuve la bendición de conocer la ubicación de la cafetería más importante había mucha gente para el ingreso es que es una marca que está en nuestra sociedad Starbucks un local de los más grandes del mundo

Julián Muntané

Jan 30, 2020

Magníficente, elegante, fino y estupendamente confortable

Jasmine Champagne

Nov 30, 2019

Na chegada, a orquestra ao vivo cumprimentou nossos ouvidos com lindas melodias. A comida foi perfeitamente preparado ea equipe de esperar foi rápido. Acima de tudo, a equipe do hotel foi amigável. O hotel foi mantido em supremo estado com belas flores frescas abundância. O spa foi tranqüilo e relaxante 😌. Nós realmente amamos cada pouco da nossa experiência e estamos entusiasmados com a nossa próxima visita.

Artur Marques

Nov 30, 2019

Não fui

Jasmine Champagne

Nov 30, 2019

Upon arrival the live orchestra greeted our ears with beautiful melodies.The food was perfectly cooked and the wait staff was prompt.Above all the hotel staff was friendly.The hotel was kept in supreme condition with beautiful fresh flowers galore.The spa was peaceful and relaxing 😌.We truly loved every bit of our experience and are excited for our next visit.

Jorge Morales

Oct 30, 2019

Hotel en el corazon de Chicago. Cerca de todo, comodo y confortable

Omero Hernandez

Oct 30, 2019

The Peninsula esta muy bonita y elegante. Fuimos a un evento de navidad y todo fui hermoso. Los trabajadores todos fueron amables.

Daniel Rodriguez

Oct 30, 2019

Realmente hermoso y muy buena atencion

David Andrei Contreras Fayad

Feb 13, 2019

Es un hotel de alta categoría con un alto nivel en el servicio, una experiencia de 5 estrellas desde el lobby

Marcelino Freixas

Feb 13, 2019

La HISTORIA del..... The PENÍNSULACHICAGOHotel,EE.UU.LaAMISTADyelbuenSABOResla ESENCIA del Placer que siempre perdura enel TIEMPO Gràciasmarcel

Paulino Carracedo

Feb 13, 2019

Muy buen hotel. Buena ubicación

Jacob

Oct 03, 2018

If you think

Dena

Aug 10, 2018

3.5

Location and it was very clean The front staff did not honor our early check in request Also they gave us a handicap accessible room which we did not request or need !! We would if preferred a tub instead of shower only ! At a 5 star resort and the price we paid should do better

Amanda

Aug 06, 2018

The room was nice as I expected with a 5 star hotel. I didnt give it an "excellent" rating simply because our view outside the window was tools, etc for the maintenance crew. So we left the curtains shut. The location was nice as well. The staff was not welcoming and the experience they provided to my husband and I was not was I was expecting for a 5 star hotel. If felt like we were an inconvenience and the food at the hotel was terrible and the service was slow and unfriendly.

Verified Hotel Guest

Aug 06, 2018

Outstanding service

Verified Hotel Guest

Jun 25, 2018

David Diaz

Feb 13, 2018

Las bebidas estaba buenos, no mad we tardaron un poco

Michael Salazar

Feb 13, 2018

Uno de las lugares más populares y caras. Super cerca a la Magnificent Mile y todos los lugares de Chicago que quiere visitar

Mariana Basalo

Feb 13, 2017

Las habitaciones súper modernas, cómodas, amplias y tecnológicas!! Además todo el personal es muy amable!! MIL VECES MEJOR QUE EL DE NY!

K1694YLjohnh

Great Stay

My stay at this property was exquisite. All the staff took care of me. My room had an extravagant view of the city and I would recommend this property to all. If you have the opportunity please stop...

Anem11041987

Honeymoon

Chicago was part of our honeymoon trip and peninsula made this trip a memorable one! Definitely the best hotel in town and probably one of the best in the states. They strive for perfection. Super...

AndyV1988

Great Stay

We stayed here in December and it was phenomenal. We received amazing service and the location is ideal. The spa is also wonderful, we thoroughly enjoyed our deep tissues and relaxation. The fitness...

markyP8507CW

Excellent Stay and Service All Around

First off, don't plan on staying here if you're trying to penny pinch. It's a spectacular property and the prices reflect it. Sure, tea was $125/head, but it's the Peninsula.......not the Holiday...

EdwardsDE

An Absolute Dream!

Have you ever heard of some millionaire living full time in a hotel and wonder âWhy would they do that? It canât be THAT comfortable.â This may be what you think before visiting The Peninsula...

856haoh

Staycation with Endless Problems

This review is about our staycation including both a three-night hotel stay and a Christmas Eve Dinner. It is not toward any specific individual, but the whole organization which is falling apart...

BBonnet

A Luxe Hotel Very Much Worth the Price

What a pleasure to stay at a pricey hotel that absolutely justifies its cost. Such a rarity is the Peninsula Chicago. My wife and I booked it on the recommendation of friends and found that the...

Joanne S

Amazing Experience

I have never posted a review before but I must rave about the service at my recent stay at the Peninsula hotel in Chicago. The staff was amazing. When I mentioned we were celebrating my daughter's...

Aridon99

Service Excellence, but they can't help the noise

Wonderful suite where you really get what you pay for. Space, quality, class, all there for the $$$$. Any time we needed something, they met and exceeded. However, being high up in the middle of...

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