“First night at the hotel and water was leaking all over the floor in the bathroom. We couldn't change the room. In the morning we haven't finished the breakfast downstairs and cleaning team was in the room. I wanted to finish my stuff before leave the hotel to enjoy the city but had to wait the service finish first. They didn't changed us from the room just a guy from maintenance was sent there will all our stuff in the room. Missing a big mirror, no hair drier, water only cold and they say cold and hot, room dark with few lights. Food in breakfast was ok for continental one. Service could be better. Unfortunately doesn't fit the price paid.”

“Great staff, very welcoming and attentive. Lina and the desk staff are very helpful with setting up excursions and working as the middle man for people who dont speak Spanish.”