“Good location across from the ballpark, and friendly employees at the Front Desk and bar. Here's why I'm leaving a dismal 2 start rating:Approximately 15-20 minutes after checking out, my wife noticed that our son left his pillow, w/ customized pillow case in the room. Yes, this is *his* fault, but my wife immediately called and spoke with Security, in which they promised to have someone call back. No return phone call.My wife proceeds to call back two additional times. One employee said that we'd have to pay to have it sent back. Ok, fine. The employee never called back to confirm shipping. My wife called back a fourth time, and still they failed to call back, as promised.Listen-I get it; my son made a mistake, but we called back literally minutes after leaving (We just got on I45), and the room hadn't even been cleaned yet.What's disturbing, other than the fact, my son's customized pillow case (more sentimental than anything) is gone, it's the fact that each employee has failed to live up to their promise to call back. Horrible customer service, and not what I'd expect from a Westin property.I will now have to file a complaint with corporate, and I now consider this an act of theft. Boa localização em frente ao estádio e funcionários simpáticos na recepção e bar. Eis por que estou deixando uma classificação inicial sombria de 2:Aproximadamente 15 a 20 minutos após o check-out, minha esposa percebeu que nosso filho deixou seu travesseiro, com fronha personalizada no quarto. Sim, isso é culpa *dele*, mas minha esposa imediatamente ligou e falou com a Segurança, na qual eles prometeram que alguém ligaria de volta. Nenhum telefonema de retorno.Minha esposa continua a ligar de volta duas vezes. Um funcionário disse que teríamos que pagar para tê-lo enviado de volta. Tudo bem. O funcionário nunca ligou de volta para confirmar o envio. Minha esposa ligou de volta pela quarta vez, e ainda assim eles não retornaram, como prometido.Ouça, eu entendo; meu filho cometeu um erro, mas ligamos de volta literalmente minutos depois de sair (acabamos de entrar na I45), e o quarto ainda não havia sido limpo.O que é perturbador, além do fato de que a fronha personalizada do meu filho (mais sentimental do que tudo) se foi, é o fato de que cada funcionário não cumpriu sua promessa de ligar de volta. Atendimento ao cliente horrível, e não o que eu esperaria de uma propriedade Westin. Agora vou ter que registrar uma reclamação na empresa, e agora considero isso um ato de roubo.”

“Good location across from the ballpark, and friendly employees at the Front Desk and bar. Here's why I'm leaving a dismal 2 start rating: Approximately 15-20 minutes after checking out, my wife noticed that our son left his pillow, w/ customized pillow case in the room. Yes, this is *his* fault, but my wife immediately called and spoke with Security, in which they promised to have someone call back. No return phone call. My wife proceeds to call back two additional times. One employee said that we'd have to pay to have it sent back. Ok, fine. The employee never called back to confirm shipping. My wife called back a fourth time, and still they failed to call back, as promised. Listen- I get it; my son made a mistake, but we called back literally minutes after leaving (We just got on I45), and the room hadn't even been cleaned yet. What's disturbing, other than the fact, my son's customized pillow case (more sentimental than anything) is gone, it's the fact that each employee has failed to live up to their promise to call back. Horrible customer service, and not what I'd expect from a Westin property. I will now have to file a complaint with corporate, and I now consider this an act of theft.”