“10 Reasons Why I am Not Returning to Hilton Garden Hotels Very Disappointing Experience - I am assuming that this is a mismanaged franchise operation. I am a Hilton Honors Gold member and I will not be returning. 1. No bottled water in the room. 2. When I called the front desk last night for water, I was told my the female front desk that I should have asked for the water when I checked in —- rude! 3. The bathroom has cheap bar soap and no shower gel. 4. The coffee was horrible (cheap) and they only had a big bottle of unhealthy (cheap) non-dairy creamer full of sugar and other chemicals. 5. I ordered an omelette and bacon and the eggs had a weird flavor - I am not sure what cooking spray or oil they used to cook the food. 6. My breakfast should be free as a Hilton Honors member, But I was still given a bill to sign (for food I did not like…. I had a few bites and threw it away). I was told it will be listed on my bill and credited … we will see if that happens. 7. The hotel needs a renovation. 8. Carpets are dirty throughout the common areas and elevators - they appear to need to be vacuumed. Unbelievable ! 9. The overall area (outside of hotel) is dirty - it is sad …..California is going down and I will never recommend people to stay anywhere close to this area. 10. I did not feel safe walking in the area around hotel (a lot of businesses appear to be closed)”

“I had a business trip in San Leandro and spent a week in the hotel. Good location if you have a car, friendly staff and low cost option. Caviats: Due to sanitary rule (COVID-19) they are not cleaning the room, exchanging towels or room itens such as soap as any other hotel that I've been even during pandemic period. You need to ask at the reception and they will provide new towels, soap and coffee capsules. Very annoying and for no reasonable reason. The gym has a tiny space and few free weights, although they provide towels and water via fountain. The breakfast is OK. I'd suggest them review the COVID-19 policy being move convenient hotel. Nevertheless, I recommend for short period of time.”