“Not a 4-star hotel, not a 3-star hotel, and I've stayed at much better 2-star hotels. Will never stat at a Hyatt again. I should have known the much cheaper room rate (compared to other Hyatt Regencies) meant something was off. For the same price, I could have stayed at a much nicer 3-star hotel, breakfast included. The room stank. I'm traveling with a dog and I'm wondering if they gave us (with a $100 pet fee) the dirtiest room they could find. Being late night, I went to bed instead of complaining about it. The carpet in the room and hallways didn't look too clean. But, I don't think it's a cleaning problem as much as it is the problem that the carpet needs to be replaced. There's no bathroom door; instead is a double roller screen with a latch that doesn't shut all the way, with the center portion of the crack facing right in the middle of the toilet. Beds are Not queen sized, they are double or full, so prepare to sleep tightly against the other person sharing that bed. Towels are rough. They've probably been washed a million times. They should have been replaced a long time ago. After settling in the room, very late at night, I realized we only had 3 towels (for 4 people), so called concierge to ask for an extra towel. When I woke up in the morning, no towels were delivered. So I called again. Waited until 8:30am, and still no towel. Decided to go find the cleaning lady and get it myself. The only good thing happening at this hotel is free and convenient parking.”

“I didn't stay in this hotel but I needed their help with a guest who was and they couldn't have been more helpful. I dealt with an amazing woman called Courtney and she went above and beyond to help me. She was also lovely to chat to and put my mind at ease. Great customer service.”