“Power went out Friday during our stay. When we got back to the hotel and the power was out, we were told by the manager, Jackie, that they would not be willing to help us find new accommodations. She went as far as to lie about other hotels in the area being without power which was false. We spoke with several of the Marriott hotels she said weren't available to outage that did not lose power all day. Edna at the front desk was very kind and apologetic but Jackie said it was 'out of the kindness of her heart' that she was not going to charge my 7 month pregnant wife and I to cancel the rest of the reservation. Property was fine, no issues with room until it was without power but will never go back to this property. EDIT: Noted the reply from Marriott and want to emphasize that we had no issues with the fact that they lost power. That happens. The issue was that they did nothing to help us set up accommodations somewhere else and then lied to us about every Nashville Marriott being without power. Just adding because they didn’t address any of this in their reply”

“We only stayed one night but the staff was very friendly, the hotel clean, the room clean, the breakfast was delicious and FREE and the dining area was very well kept. Even the shampoo and conditioner was great. Honestly, I have not had such a wonderful hotel stay in a very long time. These folks are doing it right and deserve a big pat on the back and a raise for a job well done!”