DoubleTree Resort by Hilton Lancaster
2400 Willow Street Pike, Near Hans Herr House Museum, Lancaster, PA 17602, United States
Rating
4.5
Travelers Choice
2021
Price Level
$$
Rooms
185
Pets
No
from $ 1,500.16
30
Jun
DoubleTree Resort by Hilton Lancaster, Lancaster
Price & Availability
Select your room
Standard 2 Queen Room ·
Միայն Սենյակ · 2 Queen
Non Refundable
Standard 2 Queen Room with Extra Bed ·
Միայն Սենյակ · 2 Queen
Non Refundable
2 Queen Beds - Nonsmoking Room ·
Միայն Սենյակ
15% discount
Non Refundable
Standard King Suite with Extra Bed ·
Միայն Սենյակ · King
Non Refundable
Standard King Suite ·
Միայն Սենյակ · 1 King Bed
Book now and save
Non Refundable
2 Queen Beds + Sofabed - Nonsmoking Room ·
Միայն Սենյակ
15% discount
Non Refundable
1 King Bed + Sofabed - Nonsmoking Suite ·
Միայն Սենյակ
15% discount
Non Refundable
2 Bedroom Standard King Suite ·
Միայն Սենյակ
Non Refundable
Standard 2 Queen Room ·
Bed & Breakfast · 2 Queen
Non Refundable
Standard 2 Queen Room with Extra Bed ·
Bed & Breakfast · 2 Queen
Non Refundable
Standard King Room with Whirlpool Bath ·
Միայն Սենյակ · King
Non Refundable
Standard King Room (Accessible) ·
Միայն Սենյակ · King
Non Refundable
Standard 2 Queen Room with Whirlpool Bath ·
Միայն Սենյակ · 2 Queen
Non Refundable
2 Queen Beds - Nonsmoking Room ·
Bed & Breakfast
15% discount
Non Refundable
Standard King Suite with Extra Bed ·
Bed & Breakfast · King
Non Refundable
2 Camas De Matrimonio, No Fumadores (whirlpool) ·
Միայն Սենյակ
Non Refundable
Habitación, 1 Cama De Matrimonio Grande, Accesible Para Personas Con Discapacidad, No Fumadores ·
Միայն Սենյակ
Cancel free of charge before Sat, 22 Jun 2024
Standard King Room (Accessible) ·
Bed & Breakfast · King
Non Refundable
Standard 2 Queen Room with Whirlpool Bath ·
Bed & Breakfast · 2 Queen
Non Refundable
Standard King Room with Whirlpool Bath ·
Bed & Breakfast · King
Non Refundable
Habitación, 1 Cama De Matrimonio Grande, Accesible Para Personas Con Discapacidad, No Fumadores ·
Bed & Breakfast
Cancel free of charge before Wed, 26 Jun 2024
2 Camas De Matrimonio, No Fumadores (whirlpool) ·
Bed & Breakfast
Cancel free of charge before Wed, 26 Jun 2024
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Wonderful
4.5
959 reviews
5
1157
4
555
3
248
2
90
1
71
Customers Review
Value 4
Location 4.6
Cleanliness 4.5
Comfort 4.5
Neighborhood 4.6
Amenities 4.4
Condition 4.5
Recomendation 86.4%
“At first this seems like a nice hotel. The outside and lobby are pretty and the staff is friendly, then you get to the room. We were placed on the 1st floor which is fine, but the second we opened our door we were hit with a very strong black mold odor. The room appeared clean enough but it had some of the worst workmanship I've seen in a hotel. The wallpaper looked like it had been applied by someone who had never done wallpaper before and it was peeling in several places; there were cracks in the ceiling in the wonky bathroom; the paneling around the sink was falling off. Between the mold smell and the uncomfortable bed, my husband barely slept and we both woke up with bad allergies from the mold. The room is also windowless except for one awkward sliding glass door that opens up directly to an event space that was actively being used so we just had to keep the curtains closed our whole stay. My only positive comment about the room was that the pillows were nice. The cost of the room when we stayed was nearly double than the majority of hotels I have stayed at, including ones in D.C., and they were all much nicer and a much better experience than my stay here. We even had a wedding block price. There is zero reason why we should have been charged what we were for the night for that disgusting, C-class room. We did complain to the front desk and they just said they would let someone know. That is it. I will never stay here again.”
— Jen K
“I hate to give a Hilton a low rating but… Unfortunately our stay here was not as pleasurable as we desired. Upon arrival our digital checking did not work and we had to wait to be checked in at the counter/front desk. When we went upstairs When we began unpacking we noticed that the room had not been cleaned all the way, the bedding had hair on it hair on the pillows hair under the covers it was quite gross… Therefore we went downstairs and spoke to management who then upgraded us to another room . Unfortunately that room also had hair on the linen stains on the couch among a few other issues… Because check-in is so late at 4 o’clock by the time we realize all this it’s after five and we’re exhausted from traveling over five hours, although management offered to switch us to another room we just decided to pull all the sheets and bedding and pillows off the bed and clean the room ourselves. Management did send a housekeeper up to provide us with whatever we needed and to clean but by then we just took new sheets and new pillowcases from her and called it a day. We had another busy day scheduled the next day and have already been up way too long . When I went to go shower after the housekeeper left I realize that there’s also hair in the shower so most of the night was spent cleaning… I really love Hilton hotels and this is not the experience that I desired. However the hotel itself was beautiful it had palm trees in the lobby and all the meeting areas, hall areas and restaurant area was completely stunning! The outdoor areas were also beautiful there was a water fountain in the middle of a small pond and they also have golf which is a plus always. Management was very helpful and nice and the one housekeeper that I did see was kind also I believe this hotel just need to do a better job of being on top of their house keepers making sure all the learning is cleaned and all the rooms are thoroughly cleaned especially since I had that in my notes when I booked my hotel being that we have allergies…”
— Melinda Maria
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