Experience Luxury and Comfort at Sonesta Hotel Cusco in Cusco, Peru

Sonesta Hotel Cusco

Avenida El Sol 954, In Cusco (Cusco Historic Center), Cusco, 08, Peru

Rating

4.6

Travelers Choice

2021

Price Level

Rooms

127

Pets

May

Sonesta Hotel Cusco, Cusco

Sonesta Hotel Cusco

Price & Availability

2 Մեծահասակներ, 1 Room

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Overall

Wonderful

4.6

994 reviews

3369

1082

178

Customers Review

Value 4.7

Location 4.3

Cleanliness 4.8

Comfort 4.5

Neighborhood 4.4

Amenities 4.5

Condition 4.6

Recomendation 87.3%

“Buen servicio, amable atención del personal, quienes se esmeran en hacerte sentir bien y atender tus necesidades. El desayuno buffet es generoso y variado, y la comida en el restaurante muy buena.”

— Julio Samillán

“Amazing service and very welcoming.”

— R Velasquez

Customers review

Overall Wonderful, 4.6

Value 4.7

Location 4.3

Cleanliness 4.8

Comfort 4.5

Neighborhood 4.4

Amenities 4.5

Condition 4.6

Recomendation 87.3%

Ma Pin

Oct 09, 2021

O hotel é muito bom. As camas são grandes e confortáveis e o quarto isola bem os barulhos da cidade. A equipe é sempre solicita e todos os serviços são bem executados. O buffet de café da manhã é bem variado com opções fitness e sem glúten. Eles ainda guardam as malas para os viajantes que vão passar uma noite em Machu Picchu e voltam depois para o hotel. Fica a uns 10min andando da Plaza Mayor onde estão os principais pontos turísticos.

Franck Sparta

Oct 09, 2021

Excelente acomodações com otimo atendimento, mas na net falava que tinha estacionamento,por isso 3 estrelas

Laurivaldo Gomes Dos Santos

Oct 09, 2021

Hotel bem localizado em frente ao mercado de artesanato. Quartos amplos e confortáveis. Ótimo restaurante e café da manhã

Fabricio Lorenzo

Oct 09, 2021

Hotel com ótima estrutura de quarto e banheiro. Profissionais muito bem treinados, principalmente na recepção. Ajudaram com as malas na chegada e saída (deixamos parte delas no hotel para passar uma noite em Águas Calientes). Ficamos com um ótimo quarto com vista para a cidade. A funcionária do guichê de informações foi ótima, prestou toda a informação necessária pra visitar Machu Picchu. Café da manhã completo, o melhor do período que estivemos no Peru.

Francisco Pardo

Oct 09, 2021

Un muy buen hotel por calidad y precio. El personal es muy amable y habitaciones muy cómodas, recomiendo las suites.

Domy Alpiste

Oct 09, 2021

Segunda vez q me hospedó en este hermoso hotel a1 su atención de todo su personal muy buena y con todos sus protocolos se bioseguridad

Adalee Carrick

Oct 02, 2021

Great location, service and rooms! Seriously, for the price you could not possibly do better! Book the breakfast! AMAZING!

Jordyn Ross

Oct 02, 2021

How the hotel is ran and staff is really good, they will definitely go above and beyond for the guests to feel comfortable and assisted. - Although, after returning to Cusco from MP we stayed in an Airbnb instead for 1/3 of the nightly price of Sonesta hotel. After that I didn’t feel the price to value was good for our stay.For two nights it was $135 USD total - the hotel isn’t nice enough for this standard pricing and I’ve stayed in many many places in Peru for the month we were there.I found that the Airbnb we stayed in was of much higher cleanliness and modern standards that it made our time at Sonesta hotel feel more like an overnight motel with a classy staff. Their nightly price was $25 and had wayyy higher standards than this hotel.The rooms are definitely not as nice as in person, the rooms they display must be their suites but even then, in reality I can’t imagine how much nicer they were than the room we got. Don’t be fooled. The carpets are super murky and felt dirty, the shower tubs have a bunch of paint chips and the shower design doesn’t make sense, so when you showeredwater poured out on the bathroom floor.The hotel breakfast is also not included in the stays, it is $16 USD/ per person. If it was included I would have felt price to value was closer to fair but unfortunately that was not the case. For the price they charge they should include that for the guests in comparison to quality of other stays in Cusco.All in all, I would recommend looking at Airbnb’s in Cusco before booking a hotel stay here. The Airbnb we got was impeccably clean, modern, larger room, nicer shower, and a third the cost of this hotel. I would recommend they upgrade the flooring and showers and include breakfast because personally for the price it felt like any old hotel but the staff were super classy. Price to value is just not there.

R Velasquez

Oct 02, 2021

Amazing service and very welcoming.

Wilder Bedoya

Oct 02, 2021

Excelentes ambientes, muy buena atención al publico

Mary Puente

Sep 18, 2021

Muy buena atención, todos las personas atentas y serviciales.La habitación muy amplia, la cama super cómoda, toallas limpias y la limpieza de la habitación también.Tiene servicio de atención a la habitación y además tiene un restaurante en el mismo hotel. La comida muy agradable y los precios no son altos.

Tom Gregory

Sep 09, 2021

Beautiful hotel, very clean, great service. Restaurant has a great selection of delicious food. Would highly recommend.

Mario Ibáñez

Sep 09, 2021

Buena ubicación, buena relación precio calidad

Alvaro Vasquez

Sep 09, 2021

Muy bueno, con todas las comodidades y el trato super familiar.

Cesar Augusto Ttito Hurtado

Sep 09, 2021

Acogedor,trato amable del personal,limpio. Excelente servicio.

Arslan Burki

Sep 06, 2021

I usually don’t write reviews but i do travel a lot and coming across such a hotel with friendly staff to amazing rooms and a delicious scrumptious healthy breakfast (live omelets and ceviche!) is very rare. This is more than my expectations and the staff go above and beyond to make customers happy and provide assistance for anything. And to top it all the rates are very economical.

Julio Samillán

Aug 09, 2021

Buen servicio, amable atención del personal, quienes se esmeran en hacerte sentir bien y atender tus necesidades. El desayuno buffet es generoso y variado, y la comida en el restaurante muy buena.

Emory Cook

Jul 20, 2021

What a great find! Just spent three nights here with my brother. The staff is the real reason for 5 stars, they are incredible. Kind, accommodating, quick to help with anything at all, and very Covid-safety conscience. We were craving an American style grilled cheese sandwich one night, called downstairs and asked if they had one on the menu (they don’t)—but the staff looked up how to make it! It was delicious! The staff even let us come hang out in the lobby a few days after checking out when we were back in Cusco waiting for a flight. Just all around great service. Plus the hotel is really close to the historic district. So happy we found the Sonesta.

Crypto Crackhead

Jul 09, 2021

Great hotel !!! Room was immaculate, fantastic breakfast. Staff could not have been more helpful.. location was also perfect.. Would definitely stay again on my next trip!!

R. Sindhu

Jul 06, 2021

Amazing stay! The staff do everything to make your stay comfortable and pleasant. They packed my breakfast at 3 am since I had to head out at 4am. And the location is very convenient. I would definitely stay here when I visit Cusco again.

Thiago Stacanelli

Jun 09, 2021

Melhor hotel em Cusco no geral! Preço justo, café da manhã maravilhoso, quarto super confortável e perto do centro histórico.

Daniela Redemske

Oct 09, 2020

Fui enviada para o sonesta cusco por causa de um voo cancelado da latam. Me foi informado no aeroporto que a acomodação abrangia ceia, café da manhã e almoço, onde eu poderia ficar até o horário do voo remarcado (18 horas do dia seguinte) já que estava com pessoa adoentada. Chegando no hotel fui atendida pela recepcionista rosana que negou as informações e recusou-se a contatar a latam me dizendo que deveria deixar o hotel às 10 horas. Expliquei o que a latam havia me passado e a recepcionista foi arrogante ao afirmar que o check out era as 10 horas. Tudo isso às 23 horas, depois de horas no aeroporto em função do cancelamento do voo. Em decorrência do péssimo atendimento, este hotel somente deve ter clientes em razão dos cancelamentos de voo que a latam envia.

Flamarion

Oct 09, 2020

Única lamentação seria a ducha do banheiro faz muito ruído e é difícil tomar banho sem ir água para fora.

Sidney Tome

Oct 09, 2020

Muito confortavel com ótima estrutura de atendimento e café da manhã.

Sebastiaan Nijland

Apr 25, 2020

Our stay here during the Covid 19 crisis was as good as could be expected. The service was tremendous throughout, even during the unexpectedly long stay. We hope to come back one day in better times! Stay safe all!

Zachary Herman

Mar 06, 2020

This is a beautiful hotel. The entire staff was very friendly. Many spoke English, especially at the check in counter. The breakfast buffet was awesome. What a spread! Would definitely stay again and highly recommend!

Jalijah Rowley

Feb 01, 2020

Amazing staff, clean rooms, beautiful views and great amenities. Could not ask for a better experience. Top notch hotel!!

Bhargav Vadlamani

Jan 25, 2020

Fantastic hotel. The place, the people, the food. 10/10. I am recommending this hotel to ANYONE who tells me they are going to Cusco. We just completed a swiss trip. The staff are so friendly, Switzerland should be ashamed.Swiss could learn customer service from Peru. Wooooow~

Joe Sabogal

Jan 04, 2020

Small, clean, very well located. Comfortable bed. Delicious breakfast. Friendly and helpful staff.

Wyoming403

Great Place to Stay in Cusco!

Excellent location on main street just a few blocks from main plaza with shops, restaurants and historical sites close by. Food at hotel was very good for both breakfast and dinner, with native...

TBH81

Highly recommend

I would definately recommend this hotel. Clean, spacious and comfortable rooms, friendly staff, ok restaurant with fair prices and far the best breakfast on our entire trip through 4 states of South...

Travelinlite2015

Highly recommend!

Viator (Viajes Pacificos) picks you up at this hotel. Staff is incredibly helpful to do whatever will make your trip perfect! Breakfast bar is the best Iâve seen even compared with US hotels!! Small...

GenevaJenn

Just about as perfect as you could ask for!

This hotel location, service, and comfort was excellent! This hotel was selected for us by our tour company and they knew exactly what they were doing! We could easily walk down the main street to...

Cesar P

First class hotel in Cusco!

We spent a week in this hotel as base for our first visit to Cusco and surrounding areas. It is absolutely fantastic!! From the location, the building, the room, the food, the service, I absolutely...

Footprints763604

This hotel is amazing, awesome!!! I strongly recommend to stay this hotel

Super clean, Hospitality was awesome, Staffs were kind (in particular, special thanks to 'Ramiro' who had served us so well and made our stay so comfortable) I would definitely recommend this hotel...

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